Interim Head of Shared Service Center (m/w/d) – Serbien
Start: | 01.06.2024 |
Dauer: | mindestens 6 Monate (mit Option auf Verlängerung) |
Einsatzort: | Serbien |
Unser Mandant aus der Automotive-Branche sucht für einen Einsatz zum Aufbau eines Shared Service Centers in Serbien einen erfahrenen Interim Head of Shared Service Center (m/w/d) – Serbien.
Start: 01.06.2024
Ende: mindestens 6 Monate (mit Option auf Verlängerung )
Einsatzort: Serbien
Beschäftigungsart: Interim Head of Shared Service Center (m/w/d) – Serbien
Tasks in general:
– Create and then lead a Global Business Services organization, pulling into a single service organization operational processes from within the existing Management functions
– Establish a sound strategy to deliver high quality business services at market competitive cost and performance levels.
– Drive the delivery of higher quality service levels supported by a culture of continuous improvement.
– Reduce overall cost of service and improve service capabilities, leveraging company scale, fit for purpose business processes, quality management processes (such as LEAN), standard IT solutions and a rigorous management system.
– Establish the operating model of the GBS, including putting in place the organization, processes, systems, and talent model required to support the GBS concept.
Tasks:
– Prepare a short-, mid-, and long-term roadmap and business case for a GBS in the company
– Identify lead processes within the target functions that will ‘’validate the concept” and deliver quick (service level and/or cost) benefits
– Prepare a project plan for these lead processes including case for change, change management, communication, staffing, investments, timeline etc.
– Hire, coach and develop appropriate team to execute on GBS strategy
– Launch the GBS organization within the company and drive to success
– Establish the base platform for the GBS to succeed and gradually expand scope to deliver on its charter as the GBS concept matures
– Drive the global change program to develop a high performing team and transform the culture to be focused on quality and continuous improvement
– Be accountable for a high performing relationship with supplier(s) and evolving the relationship to a strategic partnership
Expertise/Qualifications:
– University Degree – Masters Preferred
– 10+ years working experience, ideally with prior experience of working in a shared services environment
– Transformational skills including demonstrated ability to improve processes and change ways of working, attitudes and behaviors
– Strong networking and influencing skills, both at a senior executive and operational level
– A proven leader with advanced people management and development skills
– Familiar and comfortable working in large, international, matrixed environment
– Prior experience setting up a new organization (including strategy, team, budget etc.)
– Communication at Board / Executive Committee level
-Knowledge/experience of shared services extremely beneficial
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